Short Message Service (SMS) has provided many different languages such as English, French and Thai in order to serving different choices to customers and in the near future ETL would provide SMS in Lao version in order to meeting with its customers’ requirements. Its capacity for writing messages maximum 160 letters/message which it is a normal standard of its current technology. High and modern technology has been used in order to meeting with demands of customers and its capacity is able to receive and send 1 million messages at the same time which it is the most effective service that ETL is providing to its customers right now. In the future, ETL would provide more choices to its customers in terms of selecting different functions and more languages for offering to its customers.
Voice Message Service (VMS) is also another service that ETL has offered different choice to its customers in order to providing more conveniences which it can send its voice message maximum 60 seconds/voice message. This service is more flexible in terms of how to send voice message due to all of its using processes have been put in its system which customers can follow all directions easily and it can help customers to use this service with high positive expectations.